CANADIAN PRODUCTS AT CANADIAN PRICES
Cart 0

Policy Information

GPEMedical Policy Information

Our goal at GPEMedical is to provide our customers excellent service. Our new Hassle-Free Return Policy is designed to make it easier for our customers to expedite returns.

New or Unused Product (Excludes Power Products shipped to residential addresses)

New or unused product can be returned within 30 days from invoice date with no restocking fee. The following terms and conditions apply:

  • Customer pays for freight to return the product.
  • Product should be in the condition it was received, unused, and in the original box and/or packaging, except for Bath Safety products.
  • The original packaging for Bath Safety products must not have been opened.
  • Please do not write anything on packages to be returned including: RMA#’s or addresses
  • Credit will be given for the product but not the original freight (if applicable) and standard freight policy applies to new orders.

A 25% restocking fee applies to returns between 31 and 60 days after invoice date. Used items are not eligible for return and are covered under their respective warranties.

New or Unused Power Products Shipped to Residential Addresses

New or unused power products that have been shipped to a residential address can be returned within 15 days from invoice date and a 25% restocking fee will apply. The provider is responsible for ensuring that the product is new, unused and in saleable condition. The customer is responsible for packaging as to ensure that the product is not damaged during return shipping. GPEMedical will arrange for return shipping with a freight carrier of our choice. Freight charges and the restocking fee will be billed directly to the customer. Used items are not eligible for return and are covered under their respective warranties.

Product Damaged in Shipping

If product is received damaged, the bill of lading for truck shipments or courier manifest for smaller packages must be marked "Damaged". By marking the product damaged and contacting GPEMedical immediately upon receipt will significantly reduce the time it takes to receive full credit. Within seven (7) days of the original receipt, customer should inspect suspect items and contact GPEMedical's customer service department to report the damage. GPEMedical will issue an RMA, notify the shipper to arrange for an inspection and pick-up, and process a replacement order. Replacement orders will be billed to the customer’s account and a credit will be issued based on the carriers’ findings.

Product Warranties

GPEMedical offers warranties on most products to protect customers if damage should occur after use. There are several types of warranties.

Many products are covered under a limited lifetime warranty. The limited lifetime warranty applies to non-wearable parts, such as broken welds. Wearable parts, such as seat cushions, wheels and brakes, are not covered under the limited lifetime warranty. Many of our products have specific warranties that cover replacement parts for extended periods of time. However, most products are warranted for 60 days after invoice date. For the first 60 days after invoice date, GPEMedical reserves the right to ship a part to repair the product, ship a replacement product or issue full credit for the return of the product. GPEMedical reserves the right to require the defective product be returned to GPEMedical. Replacement product will be shipped immediately, invoiced and later credited after the defective product is received. GPEMedical will issue a return shipping label within the first 30 days of the invoice date.

How to Submit a Return

In order to expedite a return, please contact the customer service department at (888) 733-3882 or send an email to info@gpemedical.ca for a return merchandise authorization (RMA). GPEMedical cannot accept any unauthorized return without a previously issued RMA. When requesting an RMA, please provide the GPEMedical Representative with your customer account number, purchase order, model, serial number (if applicable) quantity, reason for return and a valid email address. RMA’s expire after 30 days of issuance.

Please send all approved returns (unless otherwise instructed) to the following address:

GPEMedical
40001 Taunton Garden
Whitby, Ontario
Canada L1R 3J0